Gadget Rehab - how we manage your repair
By Lindsay Burnham / Apple iMac Repairs • Apple iPad Repairs • Apple iPhone Repairs • Apple Macbook Repairs • Business News • Data Destruction • Data Recovery • DJ Equipment Repairs • Drone Repairs • Game Console Repairs • Gaming PC Repairs • Google Pixel Repairs • Headphone Repairs • Huawei Repairs • Laptop Repairs • Liquid Damage Repairs • Microsoft Surface Repairs • Microsoldering • Mobile Phone Repairs • Mobile Phone Trade In • Mobile Phone Unlocking • Other Repairs • PC Builds • PC Repairs • Quick Guide Price List • Samsung Galaxy Repairs • Software Support • Sony Xperia Repairs • Tablet Repairs • Tablets • Team • training / • • • • • • • • • • • • • • • • • / 0 Comments

Repair management software – we have the best!

The Best Repair Management Software

We know how important your tech is to you and how quickly you need to have it back. That’s why we offer many same-day repairs where possible. Whatever you need in terms of repair, we always keep you up to date using dedicated software called RepairDesk. In this blog, we explain how we manage your repair with our repair management software.

How we manage your repair

RepairDesk*is designed specifically for tech repair specialists to enable professionals like us to keep our customers up to date. The advanced capability means that your updates are also in real-time. At Gadget Rehab, we have been operating this repair management software for eight years. This is key to how we manage your repair.

As a customer, your first experience with this software is when we book your repair. The ticketing system means you receive a unique ticket number. This allows us to allocate the right time, technician and completion date for your repair. We can also take a photo of your device before we start any work as a record for us and you. Which is saved to the software.

 

Creating a Repair Checklist

The next step is to create your repair checklist, which we also complete using the RepairDesk repair software. This checklist allows us and you to see the progress and status of your repair. The status changes as we go through the repair process. We will even email you at key stages of the process, so you know where we are.
Once the repair has been completed, you will receive a notification by email of its completion. This will be updated on your ticket and reflected on the job status. We also provide you with the option to sign digitally creating a record for both you and for us. This allows us to build a full history of our customer experience and a reference point for future appointments and repairs. At Gadget Rehab, how we manage your repair is the first step to building a positive customer experience.

 

Real-time reporting with RepairDesk

Internally the customer management software enables our team to view all our current work schedules and the allocation to technicians. By having this transparency of service, it means any one of our team members can let you know the status of your order. All information is stored securely, and notes are added if additional parts or work is required. For us, it is an essential part of our business. We use the software to manage all of our workflows and ensure we offer the very best levels of customer service.

This repair shop software was initially designed for those working in the mobile phone repair industry and so is the perfect fit for our business. Now, the software has grown in popularity and is used by repair professionals across many industries. Trade professionals using this software in addition to tech repair specialists include plumbers and electricians.

Try the software today!

Repair Managment Software

 

 

Do you work in a field that you feel would benefit RepairDesk?

In our opinion, the best repair management software is RepairDesk. Click here to give it a try today*.

Need a repair?

If you need a repair to your mobile phone, tablet, laptop, PC, Mac, drone or DJ equipment contact us to book your appointment or use our quote form.

 

*Disclosure: This page contains affiliate links, whereby we may receive a commission on referring products and services. There is no extra cost to you but does help support our site and could entitle you to exclusive offers. We only recommend products and services we would use ourselves. All opinions expressed here are our own.

Is your laptop running slowly
By Lindsay Burnham / Laptop Repairs • PC Repairs / • • • • • • • • • • • • • • • • • • • / 0 Comments

Is your Laptop running slowly?

If your laptop or computer is running slowly it doesn’t take long before you lose your patience in dealing with the issue. You assume there is nothing you can do and start looking for a new machine.

However, help is at hand, at Gadget Rehab we can review your machine and offer you practical solutions. If you would like to try to solve the issue yourself first, then follow the steps below which we have put into three categories:

System

The first thing is to shut down your machine and restart it. If you always have your machine in sleep mode, it may be missing vital updates which can slow your machine. This could be the time, switch it off, switch it on again, may just work.

Next, check which programs open on start up. If you have too many set to automatically load on start up, they will add to the time it takes for your machine to be fully operational. You can check this in task manager or the program settings.

Make sure you have anti-virus software installed and run it to check for any viruses that may have found their way onto your machine.

This is also a good time to check all your drivers are up to date. To check, search for the latest versions online and make sure they are installed.

Hardware

If the hard drive on your computer is close to being at maximum capacity this will significantly slow the speed of your machine. Your machine always needs capacity to store and manage temporary files to ensure the smooth running of your programs and the efficient running of your machine. Aim to always have 20% capacity on your hard drive.

To free up space quickly:

  • Empty the recycle bin
  • Delete temporary files and unnecessary files
  • Move large documents to external storage devices such as an external hard drive, USB or to the cloud

Some programs take up a large amount of space on your machine. Programs which are industry specific such as finance or design software can install add-ons which you are not using. Disable the features you do not use.

Software

If you have several tabs open at the same time or a lot of programs running, they are all competing for your machine’s resources. This can put too much pressure on the processing power and cause your computer to slow. To fix this:

  • Close the program completely when you have finished using it
  • Close tabs not in use
  • Bookmark tabs so you can refer to them at another time
  • Check installed programs are not running in the background or have encountered a problem

It is important to keep your software up to date, however, you should only install necessary software updates and disable those that update automatically.

If you are still experiencing issues with your laptop or computer running slowly then it is advisable to make an appointment with us at Gadget Rehab. One of our engineers will be able to look at your machine and find the root cause of the issue. Call us today on 01494534008.

By Dan-The-Tech-Man / Apple Macbook Repairs • Microsoldering / • • • • • • • • • • • / 0 Comments

Laptop DC In Charge Port Repair and Replacement completed at Gadget Rehab High Wycombe.

Has your laptop stopped charging or has your DC In Charge Port been damaged or become faulty.

Don't panic your laptop may not have succumbed an instant death and Gadget Rehab may be able to recover this for you.

Laptop DC In Charge Port Repair

Give us a call to diagnose and repair this issue and hopefully we can get your device back up and running as quickly as possible.