Gadget Rehab - how we manage your repair
By Lindsay Burnham / Apple iMac Repairs • Apple iPad Repairs • Apple iPhone Repairs • Apple Macbook Repairs • Business News • Data Destruction • Data Recovery • DJ Equipment Repairs • Drone Repairs • Game Console Repairs • Gaming PC Repairs • Google Pixel Repairs • Headphone Repairs • Huawei Repairs • Laptop Repairs • Liquid Damage Repairs • Microsoft Surface Repairs • Microsoldering • Mobile Phone Repairs • Mobile Phone Trade In • Mobile Phone Unlocking • Other Repairs • PC Builds • PC Repairs • Quick Guide Price List • Samsung Galaxy Repairs • Software Support • Sony Xperia Repairs • Tablet Repairs • Tablets • Team • training / • • • • • • • • • • • • • • • • • / 0 Comments

Repair management software – we have the best!

The Best Repair Management Software

We know how important your tech is to you and how quickly you need to have it back. That’s why we offer many same-day repairs where possible. Whatever you need in terms of repair, we always keep you up to date using dedicated software called RepairDesk. In this blog, we explain how we manage your repair with our repair management software.

How we manage your repair

RepairDesk*is designed specifically for tech repair specialists to enable professionals like us to keep our customers up to date. The advanced capability means that your updates are also in real-time. At Gadget Rehab, we have been operating this repair management software for eight years. This is key to how we manage your repair.

As a customer, your first experience with this software is when we book your repair. The ticketing system means you receive a unique ticket number. This allows us to allocate the right time, technician and completion date for your repair. We can also take a photo of your device before we start any work as a record for us and you. Which is saved to the software.

 

Creating a Repair Checklist

The next step is to create your repair checklist, which we also complete using the RepairDesk repair software. This checklist allows us and you to see the progress and status of your repair. The status changes as we go through the repair process. We will even email you at key stages of the process, so you know where we are.
Once the repair has been completed, you will receive a notification by email of its completion. This will be updated on your ticket and reflected on the job status. We also provide you with the option to sign digitally creating a record for both you and for us. This allows us to build a full history of our customer experience and a reference point for future appointments and repairs. At Gadget Rehab, how we manage your repair is the first step to building a positive customer experience.

 

Real-time reporting with RepairDesk

Internally the customer management software enables our team to view all our current work schedules and the allocation to technicians. By having this transparency of service, it means any one of our team members can let you know the status of your order. All information is stored securely, and notes are added if additional parts or work is required. For us, it is an essential part of our business. We use the software to manage all of our workflows and ensure we offer the very best levels of customer service.

This repair shop software was initially designed for those working in the mobile phone repair industry and so is the perfect fit for our business. Now, the software has grown in popularity and is used by repair professionals across many industries. Trade professionals using this software in addition to tech repair specialists include plumbers and electricians.

Try the software today!

Repair Managment Software

 

 

Do you work in a field that you feel would benefit RepairDesk?

In our opinion, the best repair management software is RepairDesk. Click here to give it a try today*.

Need a repair?

If you need a repair to your mobile phone, tablet, laptop, PC, Mac, drone or DJ equipment contact us to book your appointment or use our quote form.

 

*Disclosure: This page contains affiliate links, whereby we may receive a commission on referring products and services. There is no extra cost to you but does help support our site and could entitle you to exclusive offers. We only recommend products and services we would use ourselves. All opinions expressed here are our own.

Is a cracked screen really that bad
By Lindsay Burnham / Apple iPhone Repairs • Data Recovery • Mobile Phone Repairs • Mobile Phone Trade In • Other Repairs • Tablet Repairs / • • • • • • • • • • / 0 Comments

Is a cracked screen really that bad?

So, you have cracked the screen on your phone, but is it really that bad? The simple answer is, it could be. In this blog, we look at the issues surrounding a cracked screen.

Visible Damage

When you have a cracked screen, even if the damage looks small, the phone is at risk of further harm as the cracks can move further across your screen. The break will not repair itself and so will only get worse over time. Most at risk is the touch screen function which will stop responding. This is a sensitive area of the phone and may also indicate the damage has gone beyond the casing. Another indicator of internal damage are groups of pixels which are “dead” and look like misty blurs on the display. They can also look like dark or white patches. This will need specialist repair and should not be used until rectified by a qualified engineer.

The screen contains elements which are also responsible for the colours that you can see on your device. Cracks affect this functionality and so the overall look of the device will be changed and make some elements difficult to read. This is not the ideal situation when browsing, selecting images or looking at social media.

Screen Cracks

The cracks also create gaps within the surface of your phone which leaves the device at risk of bacteria and dirt developing within them. Not only is this unhealthy for you but can cause damage inside the phone or within the small elements such as wires. Moisture from the air or on your hands can create all sorts of problems with the navigation functions of your phone or can cause your phone to cut out completely.

Cracks on part of the screen can spread and splinter quickly creating a “web” across the device. This will make the phone unusable as well as increasing the possibility that some shards may come loose and cause scratches or cuts on your hands. If your phone has cracked in this pattern, then it needs to be repaired as soon as possible as the device and you are at risk of serious harm.

Our Advice

Overall, a cracked screen impacts on the enjoyment of your phone, making it difficult to read and communicate which not only slows your interaction but makes the phone more frustrating to use. This can cause eye strain as you try to de-code what you are trying to look at.

At Gadget Rehab, we have repaired many cracked mobile screens and work on all makes and models. We would advise you to get a cracked screen fixed as soon as possible, the process is simple and cost effective. Contact us to book your repair here.

By Dan-The-Tech-Man / Apple iMac Repairs • Apple iPad Repairs • Apple iPhone Repairs • Apple Macbook Repairs • Data Recovery • DJ Equipment Repairs • Drone Repairs • Game Console Repairs • Gaming PC Repairs • Google Pixel Repairs • Headphone Repairs • Huawei Repairs • Laptop Repairs • Liquid Damage Repairs • Microsoft Surface Repairs • Microsoldering • Mobile Phone Repairs • Motherboard Repairs • One Plus Repairs • Other Repairs • PC Builds • PC Repairs • Quick Guide Price List • Samsung Galaxy Repairs • Tablet Repairs / 0 Comments

Repair Cost (Labour Rates)

At Gadget Rehab we repair a large variety of electronic devices. These include Smartphones, Laptops, Tablets, Consoles, PCs, Drones, Audio Equipment and much more. Below you will find indicative prices for our labour charges on the different repairs that we do.

GET QUOTE

DeviceLabour Cost
Incl VAT		Other information
Smartphones£18.00Smartphone labour charges starts from £18.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Laptops£60.00Laptop labour charges starts from £60.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Tablets£48.00Tablet labour charges starts from £48.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
PC Builds and Repairs£60.00 - £180.00PC repair labour charges starts from £60.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Console Repairs£36.00 - £120.00We repair most faults on XBOX, PS4/PS5, Nitendo Switch. Labour charges starts from £36.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Audio Equipment £60.00 - £90.00Audio equipment covers items such as amplifiers, speakers, turntables, mixers etc. Labour cost excludes part cost and other associated charges. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Headphones£60.00Headphones labour charges starts from £60.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Drones£90.00 - £180.00Drones labour charges starts from £90.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Microsoldering £36.00Microsoldering on circuits labour charges starts from £36.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Other Electronics£60.00 - £90.00We repair a wide range of electronics. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Smartphone Diagnostis £0.00Excludes motherboard diagnostics (see below)
Tablet Diagnostics£0.00Excludes motherboard diagnostics (see below)
General Diagnostics £36.00Quotes are always free when the fault is obvious. If fault finding is required we charge a £36.00 diagnostics which will be factored into the actual repair cost.
Macbook Diagnostics£60.00Quotes are always free when the fault is obvious. If fault finding is required on a Macbook we charge a £60.00 diagnostics which will be factored into the actual repair cost.
Motherboard Diagnostics £36.00Motherboard Diagnostics labour charges starts from £36.00.
PC Diagnostics£60.00Quotes are always free when the fault is obvious. If fault finding is required on a PC we charge a £60.00 diagnostics which will be factored in to the actual repair cost.
Liquid Damage Diagnostics£36.00We can assess your device and provide diagnostics of the extent ot the damage and assosiated cost for repairs. As part of the liquid damage diagnostics we will ultrasonic clean all compatible components.
Macbook Liquid Damage Diagnostics £60.00We can assess your device and provide diagnostics of the extent ot the damage and assosiated cost for repairs. As part of the liquid damage diagnostics we will ultrasonic clean all compatible components.
Data Transfer £36.00 - £60.00Data transfer starts from £36.00 - £60.00. This could be for cloning a phones, tablets or laptop storage data from one device to another. Please use the get quote button below for an accurate price for your device or call us on 01494534008
Data Recovery£80.00 - £550.00Our data recovery services starts from £80.00. This covers smartphones, tablets, laptops, PCs and hard drives and most other storage devices. We have the ability to take on advanced data recovery processes.
Antique/Collectors Electronic Repairs£120 - £320.00

*Prices shown on this table are based on our half-hourly, hourly labour rates or minimum service charge. Your total repair cost will vary depending on the device and parts required for the repair. For an accurate quote please use our quote form by clicking the button below. A member of our team will respond within 24 hours with a quote. Alternatively, you can call us on 01494 534 008.

GET QUOTE

 

Multiple Repairs: on the same device at the same time can be given a discount of up to £10.00 off the total repair cost. We also offer a 10% discount (maximum £10.00) for keyworkers.

Turnaround Times: To know the turnaround times for your repair please click hear or ask a member of staff.

Our Warranty: We offer up to 12 months limited warranty on all repairs. See our warranty terms.

Business customers with more than 10 devices please call to speak with Daniel Beckford to discuss trade prices and discounts.

If you are unsure of your device or have any questions please call us on 01494534008 and a member of our team will be able to assist you further.

All Prices include VAT (Updated August 2021)

Our terms and conditions can be found here.

macbook liquid damage repair
By Dan-The-Tech-Man / Apple iPhone Repairs • Apple Macbook Repairs • Data Recovery • Liquid Damage Repairs • Other Repairs / • • • • • • • / 0 Comments

Waterproof Devices – The Real Truth!

Are electronic devices waterproof?

Most newer devices boast to have waterproof functions - however this is quite misleading it seems. Whilst some newer devices are built to handle liquid better than previous models they are certainly not waterproof. 

So why do manufacturers say that they are?

Large manufacturers can be quite misleading with their marketing approach when promoting the waterproof function of their devices. The truth is no commercial mobile phone or tablet to date is fully waterproof. 

How is water resistance measured?

Water resistance is measured by its IP rating (Ingress Protection).  IP ratings take into account the level of resistance to dust and liquid. With regards to the liquid element of the rating this is scored from 1 - 9.

An IP rating of 1 would indicate a device that can withstand vertical droplets of rainfall falling onto its surface for 10mins. The amount of water corresponds to 1mm per min rainfall. That’s the equivalent of 10mm of water in 10 mins. A very tiny amount. 

A level 9 water resistance rating can withstand powerful water jets at close distances of 0.1 - 0.15m. This is also tested at high water temperatures above 70 degrees celsius. This is your highest electronic water resistance rating. 

How they get away with it?

The play is on the word waterproof. If a device has an IPX1 rating, legally this device is water resistance so you can market your product as being waterproof or water resistant. However as detailed above a device with an IPX1 rating can only withstand 10mmn droplets of water over a 10minute period on its surface. 

So you go to the beach or into the shower with your device, mislead that your device is waterproof.  Lo and behold your device stops functioning properly. You are now left shocked and confused. You even start to think the fault is unrelated to the fact that the device was immersed in liquid. 

Below is an  iPhone 8 that has come into contact with liquid. Waterproof according to the manufacturer so explain how liquid has penetrated through to the logic board?

iPhone 8 liquid damge repair
Unrecoverable iPhone 8 Logic Board.

What do I do if my device comes into contact with liquid?

Well first of all DO NOT put your devices in rice. The rice tale is a myth that I wish I could pull from every blog and video on the internet.

Take your device to a reputable repair company that has good experience and understanding with how to assess, diagnose and repair liquid damaged devices. I know of one called Gadget Rehab if you would like a recommendation.

Gadget Rehab has huge success rates (approx 80%) recovering data from liquid damaged devices and can often also recover the device itself depending on the extent of the damage. 

Lastly, read our blog Liquid Damage - The do's and the dont's. This will give you a firm understanding on what to do immediately after your device has been in contact with liquid. 

By Dan-The-Tech-Man / Apple Macbook Repairs • Data Recovery • Mobile Phone Repairs / • • • / 0 Comments

Laptop and Macbook Repairs

Here at Gadget Rehab our technicians LOVE  completing Laptop and Macbook Repairs.

We cover repairs such as;

  • Screen repairs
  • Keyboard repairs
  • Port repairs
  • Liquid damage
  • Data Transfer

As well as;

  • Storage issues
  • Backup
  • Data recovery
  • Motherboard repairs

The above listed is only a short list of repairs that we do here at Gadget Rehab. Our team will be more than happy to diagnose your device and we never shy away from repairs and try our very best to help where possible.

For further information

Call 01494 534008

Email info@gadgetrehab.co.uk

By Dan-The-Tech-Man / Apple Macbook Repairs • Business News • Data Recovery / 0 Comments

Data Destruction and Recovery

Internationally Certified Data Destruction and Recovery

Here at Gadget Rehab our in house technicians can help you find your lost files. We know that sometimes we can accidently lose files or ‘delete’ them however no need to fear these files have, in the majority of cases, just been hidden or stored beneath the surfaces. We work with software and expert skill to retrieve this missing/deleted data.

Causes of data loss are:

Over two fifths of data loss are caused by hardware or system malfunctions, this is why it is important that you keep your computer systems up to date and regularly service it. Here at Gadget Rehab we offer expert advice on ways to keep your system healthy. Some more causes are listed below;

  • Human errors – also known as user interference i.e deleting a file by mistake
  • Software corruption – we have all experienced this, when halfway through an important report the application just shuts down, resulting in all our hard work being lost, or is it?
  • Computer viruses and malware – data protection is an important thing with our computers containing some of our most private information, banking detail and addresses, therefore it is vital that you have a well known and respected, established security system on your computer such as the likes of NORTON, AVG  

Due to this we also highly recommend that you backup your data. This is such an important thing to do and in today’s modern world with cloud storage and auto backups it quite literally at your fingertips. There is no excuse not to do so! If you need help with iCloud storage and automatic back ups we are more than happy to give you some free advice or we can help you set this all up for a small fee.

Data Destruction:

We understand that on many of our devices we have sensitive data, especially our corporate clients, so we also offer a data destruction service, which completely destroys all data, what this means is no one will ever be able to access those sensitive files, as they will no longer exist.  Gadget Rehab are partnered with some of the most secure data destruction providers which meet international data privacy regulations including ISO 27001 and ISO 27040.

We cover flash drives, hard drives and mobile devices and will provide an industry recognised certification for each device where that we wipe the data for. If you are a personal or corporate client that requires a trusted data destruction service then please give us a call for a quote using the details below:

For more information contact us on

Phone – 01494 534008

Email – info@gadgetrehab.co.uk