Gadget Rehab - how we manage your repair
By Lindsay Burnham / Apple iMac Repairs • Apple iPad Repairs • Apple iPhone Repairs • Apple Macbook Repairs • Business News • Data Destruction • Data Recovery • DJ Equipment Repairs • Drone Repairs • Game Console Repairs • Gaming PC Repairs • Google Pixel Repairs • Headphone Repairs • Huawei Repairs • Laptop Repairs • Liquid Damage Repairs • Microsoft Surface Repairs • Microsoldering • Mobile Phone Repairs • Mobile Phone Trade In • Mobile Phone Unlocking • Other Repairs • PC Builds • PC Repairs • Quick Guide Price List • Samsung Galaxy Repairs • Software Support • Sony Xperia Repairs • Tablet Repairs • Tablets • Team • training / • • • • • • • • • • • • • • • • • / 0 Comments

Repair management software – we have the best!

The Best Repair Management Software

We know how important your tech is to you and how quickly you need to have it back. That’s why we offer many same-day repairs where possible. Whatever you need in terms of repair, we always keep you up to date using dedicated software called RepairDesk. In this blog, we explain how we manage your repair with our repair management software.

How we manage your repair

RepairDesk*is designed specifically for tech repair specialists to enable professionals like us to keep our customers up to date. The advanced capability means that your updates are also in real-time. At Gadget Rehab, we have been operating this repair management software for eight years. This is key to how we manage your repair.

As a customer, your first experience with this software is when we book your repair. The ticketing system means you receive a unique ticket number. This allows us to allocate the right time, technician and completion date for your repair. We can also take a photo of your device before we start any work as a record for us and you. Which is saved to the software.

 

Creating a Repair Checklist

The next step is to create your repair checklist, which we also complete using the RepairDesk repair software. This checklist allows us and you to see the progress and status of your repair. The status changes as we go through the repair process. We will even email you at key stages of the process, so you know where we are.
Once the repair has been completed, you will receive a notification by email of its completion. This will be updated on your ticket and reflected on the job status. We also provide you with the option to sign digitally creating a record for both you and for us. This allows us to build a full history of our customer experience and a reference point for future appointments and repairs. At Gadget Rehab, how we manage your repair is the first step to building a positive customer experience.

 

Real-time reporting with RepairDesk

Internally the customer management software enables our team to view all our current work schedules and the allocation to technicians. By having this transparency of service, it means any one of our team members can let you know the status of your order. All information is stored securely, and notes are added if additional parts or work is required. For us, it is an essential part of our business. We use the software to manage all of our workflows and ensure we offer the very best levels of customer service.

This repair shop software was initially designed for those working in the mobile phone repair industry and so is the perfect fit for our business. Now, the software has grown in popularity and is used by repair professionals across many industries. Trade professionals using this software in addition to tech repair specialists include plumbers and electricians.

Try the software today!

Repair Managment Software

 

 

Do you work in a field that you feel would benefit RepairDesk?

In our opinion, the best repair management software is RepairDesk. Click here to give it a try today*.

Need a repair?

If you need a repair to your mobile phone, tablet, laptop, PC, Mac, drone or DJ equipment contact us to book your appointment or use our quote form.

 

*Disclosure: This page contains affiliate links, whereby we may receive a commission on referring products and services. There is no extra cost to you but does help support our site and could entitle you to exclusive offers. We only recommend products and services we would use ourselves. All opinions expressed here are our own.

Cambridge Speaker Repair Blog Post
By Lindsay Burnham / DJ Equipment Repairs • Microsoldering • Other Repairs / • • • • • • / 0 Comments

Cambridge Audio Speaker Repair

At Gadget Rehab we deal with many different types of repairs including tech for music. In this blog post we explain how we carried out a Cambridge Audio Speaker repair.

The Issue

The unit, a Cambridge Audio Minx Air 200, had no power and had failed to work despite some simple tests carried out initially. Our engineer started the process by checking wiring (one of the most common issues) to ensure all connections were intact prior to looking further into the issue.

Diagnostics

With no power, we suspected it was a more complex problem and began reviewing the components. As well as physical inspection of the parts, we needed to pinpoint and download the motherboard schematics. Finding the motherboard schematics was a lengthy process. All makes and models are different, and manufacturers don’t release them officially online. Following comprehensive online research, we located the motherboard schematics and downloaded them. We also downloaded the technical drawings for the board.

Making the Repair

Using a multi meter, micro soldering equipment and a hot air station we located and repaired the damage to the motherboard. We are experts in micro soldering and our engineers are highly skilled in this area of technical repair. We use the latest industry professional equipment to ensure we have the highest accuracy when carrying our repairs of this kind. For example, we rely on these tools to use the correct temperature and fine tip soldering irons to precisely place the solder where it is needed.

Completion and Testing

Once complete, the speakers were re-assembled and tested. All items are tested prior to us completing each project so we are confident we have carried out the repair successfully. The Cambridge Audio Speaker now provides a fantastic sound and we had a very happy customer.

 

If you have speakers with no power or know there has been liquid or impact damage, contact us. One of our team will make an appointment for the repair. They will also talk you through timescales and price.

By Dan-The-Tech-Man / DJ Equipment Repairs • Microsoldering / • • • • • • • • / 0 Comments

Pioneer DDJ-SZ2 DJ Contoller

We have had a few DJ controllers in for repair now and we are getting more and more familiar with their schematics and repairability.

There are several things that can go wrong with DJ controllers however we most commonly repair no power issues, CUE Button faults, Cross Fader faults and liquid spills.

Pioneer DDJ SZ2 and DJ equipment repair

It is surprising how much one of these DJ controllers can cost. This one we diagnosed and repaired recently is sold for £1900.00 so not the cheapest things to replace.

We are proud to be one of the only local/national repair companies that can offer a repair service for DJ equipment.

If you have any DJ or home entertainment equipment that require repair get in touch and we can offer you a quote over the phone or diagnostics from £15.00.

By Dan-The-Tech-Man / Microsoldering / • • • • • • • • • • • • • / 0 Comments

Traktor Kontrol S4 Repair

The Traktor Kontrol S4 was brought to us by a customer who works as a DJ for Wycombe Sound. He was having difficulty with this mixer as it was not being found by computers when connected via USB. 

Our technician Paul diagnosed the issue with this device and concluded that there was an issue with the USB Controller IC, after identifying the issue this controller was replaced, and the device was reassembled. Our Wycombe Sound DJ is now happy and back to keeping us tuned. 

Do you require DJ equipment repair but not sure who or where can do this. Give us a call and we will try our best to assist you.

CONTACT US

By Dan-The-Tech-Man / Microsoldering / • • • • • / 0 Comments

MEADE LX200 Telescope Repair

 

This week at Gadget Rehab the technicians have been tackling a unique repair on an MEADE LX200 Telescope. The customer brought it to us as it was not powering on which is apparantly quite a common issue with these telescopes. Having already been to a few other repair shops and also attempting a repair himself. Gadget Rehab was his last stop.

After diagnostics of the device we found that a couple of the Tantalum Capacitors had been faulty as well as the time delay fuze. After replacing these compoenets Paul (the technician working on the device) spent the morning testing the device. The customer was very happy with the repair and is looking forward to going back watching the stars and close by planets.

New this device would cost £19,500 so would have been a shame to have given up on it or thrown it away. In a society where there is a throw it away attitude here at Gadget Rehab we try our best to repair all gadgets so if you have an random repair such as the telescope or otherwise please contact us and we will try our best to help.

By Dan-The-Tech-Man / Microsoldering / • • • • • • • / 0 Comments

Bose Headphones Repair

The sound of a Bose speaker is second to only Wharfedale in my opinion and they do cost a pretty sum to purchase. So we can totally understand why customers will be seeking repairs for their Bose speakers and headphones rather than replacements.

We recently received a Bose headphones where the micro USB port had been damaged due to excessive use. Take a look at what it looks like inside your Bose headphones. 

I know many of you have purchased these which may have or will develop a fault at some point. If you ever experience any issues with your Bose headphones give us a shout and we will see if we can help.

CONTACT US

By Dan-The-Tech-Man / Microsoldering / • • / 0 Comments

Aircraft Simulation Module USB Pedal Repair

 

This was a very exciting project for us. The Aircraft Simulation Contollers are used to help aspiring pilots to take off, fly and land aircraft's of various sizes and weights. The issue with this device was connected to the controls for the right wing being jammed (would hate to be on this aircraft lol). Having never repaired such devices before and with the cost of one of these around £2000.00 we had to be very careful and diligent in our approach to the diagnostics and repair. It turned out that there was a broken internal solder connection along with a seized motor. We completed this successfully and our client is now able to continue his flight simulation courses without having to fork out another £2000.00 on replacement.