Gadget Rehab - how we manage your repair
By Lindsay Burnham / Apple iMac Repairs • Apple iPad Repairs • Apple iPhone Repairs • Apple Macbook Repairs • Business News • Data Destruction • Data Recovery • DJ Equipment Repairs • Drone Repairs • Game Console Repairs • Gaming PC Repairs • Google Pixel Repairs • Headphone Repairs • Huawei Repairs • Laptop Repairs • Liquid Damage Repairs • Microsoft Surface Repairs • Microsoldering • Mobile Phone Repairs • Mobile Phone Trade In • Mobile Phone Unlocking • Other Repairs • PC Builds • PC Repairs • Quick Guide Price List • Samsung Galaxy Repairs • Software Support • Sony Xperia Repairs • Tablet Repairs • Tablets • Team • training / • • • • • • • • • • • • • • • • • / 0 Comments

Repair management software – we have the best!

The Best Repair Management Software

We know how important your tech is to you and how quickly you need to have it back. That’s why we offer many same-day repairs where possible. Whatever you need in terms of repair, we always keep you up to date using dedicated software called RepairDesk. In this blog, we explain how we manage your repair with our repair management software.

How we manage your repair

RepairDesk*is designed specifically for tech repair specialists to enable professionals like us to keep our customers up to date. The advanced capability means that your updates are also in real-time. At Gadget Rehab, we have been operating this repair management software for eight years. This is key to how we manage your repair.

As a customer, your first experience with this software is when we book your repair. The ticketing system means you receive a unique ticket number. This allows us to allocate the right time, technician and completion date for your repair. We can also take a photo of your device before we start any work as a record for us and you. Which is saved to the software.

 

Creating a Repair Checklist

The next step is to create your repair checklist, which we also complete using the RepairDesk repair software. This checklist allows us and you to see the progress and status of your repair. The status changes as we go through the repair process. We will even email you at key stages of the process, so you know where we are.
Once the repair has been completed, you will receive a notification by email of its completion. This will be updated on your ticket and reflected on the job status. We also provide you with the option to sign digitally creating a record for both you and for us. This allows us to build a full history of our customer experience and a reference point for future appointments and repairs. At Gadget Rehab, how we manage your repair is the first step to building a positive customer experience.

 

Real-time reporting with RepairDesk

Internally the customer management software enables our team to view all our current work schedules and the allocation to technicians. By having this transparency of service, it means any one of our team members can let you know the status of your order. All information is stored securely, and notes are added if additional parts or work is required. For us, it is an essential part of our business. We use the software to manage all of our workflows and ensure we offer the very best levels of customer service.

This repair shop software was initially designed for those working in the mobile phone repair industry and so is the perfect fit for our business. Now, the software has grown in popularity and is used by repair professionals across many industries. Trade professionals using this software in addition to tech repair specialists include plumbers and electricians.

Try the software today!

Repair Managment Software

 

 

Do you work in a field that you feel would benefit RepairDesk?

In our opinion, the best repair management software is RepairDesk. Click here to give it a try today*.

Need a repair?

If you need a repair to your mobile phone, tablet, laptop, PC, Mac, drone or DJ equipment contact us to book your appointment or use our quote form.

 

*Disclosure: This page contains affiliate links, whereby we may receive a commission on referring products and services. There is no extra cost to you but does help support our site and could entitle you to exclusive offers. We only recommend products and services we would use ourselves. All opinions expressed here are our own.

Which tablet is right for you?
By Lindsay Burnham / Business News • Other Repairs • Tablet Repairs • Tablets / • • / 0 Comments

Which tablet is right for you?

Tablets have grown in popularity over recent years with some preferring the larger screen size over a smartphone, but which tablet is right for you?

Apple has dominated the tablet market for many years as the iPad was the fastest selling and most recognised brand for the sector. However, if you are not a fan or don’t have the budget, there are some great alternatives. Choosing the right one for you is more important than the name on the front.

When choosing a tablet, you should consider the following:

How will you use it?

This is the most important factor when choosing a tablet. How, where and when you will use it should shape the operating system, look and feel and features. If it is mainly for browsing the internet and replying to emails, then you have a greater scope of options. But if you are looking for a tablet to stream movies and play online games then this will require a more channeled approach.

It is also a good idea to consider if the tablet is for personal or business use and if it is to work alongside your other devices such as laptop and phone or replace either of the those.

Do you need built in storage?

If you know you are going to use the tablet for images, apps and other downloads then storage could be a factor. All tablets regardless of make or model will have a degree of built-in storage. This typically ranges from 8GB which equates to approximately 2500 images to 64GB which would provide space for about 20,000 images.

To supplement this, most will have memory card options (although not iPad) which you can use to transport or store files. If storage is still an issue, you can move files from your tablet to any cloud storage such as OneDrive or Google Drive.

Do I need to understand the operating system?

The short answer is not really, however, familiarity can play its part. For example, if you have an apple phone then you will recognise the icons, names and text style on an iPad. If you have an android phone, then an android operating system seen on a Samsung will be familiar. Each operating system works, it is just a case of understanding how. If your tablet is for business use, then a windows operating system would be advisable as word and excel are simple to use.

Which features do I need?

This question all depends on what you will use the tablet for. If you are using it for videos and images, then the camera is something you will want to check. If it is for children, then make sure it is robust enough to withstand it being dropped. Key features to consider are:

• Screen size
• Battery life
• Camera quality
• Memory
• Look and feel

What do I have to spend?

The last element is to consider the budget you have. If you follow the advice above, you should now have a clear idea of what you need in a tablet. If the tablet you want now is above your budget, then you could consider a refurbished tablet. Our sister company, GR Phones have some great options.

If you have a tablet in need of repair, then contact us. One of our team can arrange a repair appointment for you.