Gadget Rehab - how we manage your repair
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Repair management software – we have the best!

The Best Repair Management Software

We know how important your tech is to you and how quickly you need to have it back. That’s why we offer many same-day repairs where possible. Whatever you need in terms of repair, we always keep you up to date using dedicated software called RepairDesk. In this blog, we explain how we manage your repair with our repair management software.

How we manage your repair

RepairDesk*is designed specifically for tech repair specialists to enable professionals like us to keep our customers up to date. The advanced capability means that your updates are also in real-time. At Gadget Rehab, we have been operating this repair management software for eight years. This is key to how we manage your repair.

As a customer, your first experience with this software is when we book your repair. The ticketing system means you receive a unique ticket number. This allows us to allocate the right time, technician and completion date for your repair. We can also take a photo of your device before we start any work as a record for us and you. Which is saved to the software.

 

Creating a Repair Checklist

The next step is to create your repair checklist, which we also complete using the RepairDesk repair software. This checklist allows us and you to see the progress and status of your repair. The status changes as we go through the repair process. We will even email you at key stages of the process, so you know where we are.
Once the repair has been completed, you will receive a notification by email of its completion. This will be updated on your ticket and reflected on the job status. We also provide you with the option to sign digitally creating a record for both you and for us. This allows us to build a full history of our customer experience and a reference point for future appointments and repairs. At Gadget Rehab, how we manage your repair is the first step to building a positive customer experience.

 

Real-time reporting with RepairDesk

Internally the customer management software enables our team to view all our current work schedules and the allocation to technicians. By having this transparency of service, it means any one of our team members can let you know the status of your order. All information is stored securely, and notes are added if additional parts or work is required. For us, it is an essential part of our business. We use the software to manage all of our workflows and ensure we offer the very best levels of customer service.

This repair shop software was initially designed for those working in the mobile phone repair industry and so is the perfect fit for our business. Now, the software has grown in popularity and is used by repair professionals across many industries. Trade professionals using this software in addition to tech repair specialists include plumbers and electricians.

Try the software today!

Repair Managment Software

 

 

Do you work in a field that you feel would benefit RepairDesk?

In our opinion, the best repair management software is RepairDesk. Click here to give it a try today*.

Need a repair?

If you need a repair to your mobile phone, tablet, laptop, PC, Mac, drone or DJ equipment contact us to book your appointment or use our quote form.

 

*Disclosure: This page contains affiliate links, whereby we may receive a commission on referring products and services. There is no extra cost to you but does help support our site and could entitle you to exclusive offers. We only recommend products and services we would use ourselves. All opinions expressed here are our own.

Jordan Thomas achieving his ambitions with Gadget Rehab
By Lindsay Burnham / Business News • PC Repairs • Software Support • Team • training / • • • • • • / 0 Comments

Perfect Timing to support Jordan achieve his ambitions

It was perfect timing when Gadget Rehab partnered with Red Kite Better Futures Youth Forum to support a local man achieve his ambitions of working in tech repair.

Jordan Thomas, a tenant of Red Kite Housing, was keen to pursue a career in tech repair but needed training and support to makes this a reality.
As a local employer, Gadget Rehab focuses on creating employment opportunities for those in the Wycombe area and is passionate about improving the skills of employees. Combining both of these elements, the business now offers training courses for those interested in smartphone and tablet repair as a career.

Daniel Beckford who owns and manages Gadget Rehab explains “I had been thinking about delivering training for a while so when I was approached by Red Kite to offer training placements to their youth forum, I knew it was the right time.”

The partnership between Red Kite and Gadget Rehab enabled Jordan to achieve Level 1 and 2 in Smartphone and Tablet Repair. Following the successful completion of the course, Gadget Rehab offered Jordan a role with their sister company GR Phones Ltd.

Nahida Latif, Red Kite’s Community Investment Specialist worked with Daniel Beckford, in placing Jordan with the business. Nahida said,

“I have loved working with Jordan and helping him to find a job that he is passionate about. He has done so well and with our help and the support of Gadget Rehab he is well on the way to a successful career. It’s been such a pleasure to help Jordan. It just goes to show how a small amount of support in the right area really can make a huge difference to someone and their future.”

The housing association manages the Red Kite Community Housing’s Starting Blocks Fund which provides financial support and networking to those looking to reach their potential. With assistance from Nahida, Jordan was able to access this funding to enable him to attend the course. Speaking about the opportunity, Jordan explains:

“The Red Kite Youth Forum is absolutely amazing. The opportunity it has given me has been life changing, it has really boosted my confidence and shown me there are people who care.”

"When I was approached about having a course funded to help me, I couldn’t believe it. Red Kite genuinely has openings, wants to listen and I think it’s just amazing. I’ve learnt so much, I now feel like I can take anything on.”

On Jordan’s progress, Daniel Beckford continued, “I’m over the moon with what Jordan has achieved and so happy to have him as part of our team. I’ve really enjoyed being part of the programme and it has been great to see Jordan gain confidence. This course has made a huge difference to him and it’s great to see him with a smile on his face.”

If you are interested in joining the Gadget Rehab training programme, please contact us.

Gadget Rehab Team Member Dan Tilley
By Lindsay Burnham / Apple iPhone Repairs • Business News • Other Repairs • Team / • • • • • • • • • / 0 Comments

Get to know the Gadget Rehab Team – Dan Tilley

For this "Get to know the Gadget Rehab Team" blog it is the turn of our Motherboard Technician/Head Technician Dan Tilley.

How long have you worked at Gadget Rehab?
5 Years as of November 2021

What is your specialist area of expertise?
Advanced repairs of electronics such as smartphones and laptops.

Describe your typical day at Gadget Rehab
Firstly, I prepare the devices and tickets that are assigned to me for that day so that I know should anymore be coming in I have the capacity to do so. Once prepared I then complete the tasks for the devices such as a screen replacement on a smartphone or a diagnostic on a laptop. For each ticket I will update any relevant notes and update the customers whether the device is ready or if we then have a quote for the repair. I may also assist with seeing to customers when they drop off or collect if our sales assistant is with another customer. During the day I will also order any parts that are required so that we are stocked and ready for any booked repairs that are upcoming. At the end of the day all my tickets would then be up to date. This means that either the task is complete, and the device(s) are ready to collect, or the customer has been updated if we require approval to continue with a repair or more information on the issues that they were having.

What do you enjoy most about working with electronics?
I would have to say that it’s because there is so many devices now and there is always something new coming out it brings on new challenges. It’s exciting how far these gadgets have come in the last 10 years and where we could be in the next 10.

What is the most complicated repair you have carried out?
There is quite a few! However, it must be a MacBook I repaired that was a newer model which has integrated storage and the customer needed the data. The board had suffered some liquid damage and we did not have any spare components and we could not source each of them, so we had to source another board in order to diagnose and repair it. Once I was able to identify the failed components, I could then use the donor board to get this working or at least powered so that we could back up the customer data for them. Fortunately, I did get this up and running so that the data was saved.

What is the strangest tech request you have ever had?

There is a few, but the most recent one from memory was a customer asking us to repair their broken iPhone SE 2020 camera by swapping with the one from their iPhone 6. Not only are the cameras completely different in specification but also the connectors would not fit if we tried.

Do family and friends always ask you questions about tech?
Yes, of course. At least once a week I am asked something technical, it could be something as simple as one of my parents asking how to send a document on their email. I also get asked now and again by friends quite technical questions whether it is computer or gaming related.

Are you Apple or Android?
Apple. For me personally it is because it’s what I am used to now. However, both Android and iOS have come so far and are very easy to use now.

What will be your next tech purchase?
I recently upgraded the graphics card in my personal computer and so the next purchase would probably be adding some RAM to upgrade it to 32GB of memory. The next gadget however may be an iPad or laptop as I would like something more portable but is bigger than my phone.

Which tech product would you put in room 101 and why?
The Samsung Fold or Flip phones as the repairability is near impossible and very costly. I like the idea of them, but they just aren’t good in my opinion.

If you would like to contact Dan or anyone else in the Gadget Rehab team click here.