Gadget Rehab - how we manage your repair
By Lindsay Burnham / Apple iMac Repairs • Apple iPad Repairs • Apple iPhone Repairs • Apple Macbook Repairs • Business News • Data Destruction • Data Recovery • DJ Equipment Repairs • Drone Repairs • Game Console Repairs • Gaming PC Repairs • Google Pixel Repairs • Headphone Repairs • Huawei Repairs • Laptop Repairs • Liquid Damage Repairs • Microsoft Surface Repairs • Microsoldering • Mobile Phone Repairs • Mobile Phone Trade In • Mobile Phone Unlocking • Other Repairs • PC Builds • PC Repairs • Quick Guide Price List • Samsung Galaxy Repairs • Software Support • Sony Xperia Repairs • Tablet Repairs • Tablets • Team • training / • • • • • • • • • • • • • • • • • / 0 Comments

Repair management software – we have the best!

The Best Repair Management Software

We know how important your tech is to you and how quickly you need to have it back. That’s why we offer many same-day repairs where possible. Whatever you need in terms of repair, we always keep you up to date using dedicated software called RepairDesk. In this blog, we explain how we manage your repair with our repair management software.

How we manage your repair

RepairDesk*is designed specifically for tech repair specialists to enable professionals like us to keep our customers up to date. The advanced capability means that your updates are also in real-time. At Gadget Rehab, we have been operating this repair management software for eight years. This is key to how we manage your repair.

As a customer, your first experience with this software is when we book your repair. The ticketing system means you receive a unique ticket number. This allows us to allocate the right time, technician and completion date for your repair. We can also take a photo of your device before we start any work as a record for us and you. Which is saved to the software.

 

Creating a Repair Checklist

The next step is to create your repair checklist, which we also complete using the RepairDesk repair software. This checklist allows us and you to see the progress and status of your repair. The status changes as we go through the repair process. We will even email you at key stages of the process, so you know where we are.
Once the repair has been completed, you will receive a notification by email of its completion. This will be updated on your ticket and reflected on the job status. We also provide you with the option to sign digitally creating a record for both you and for us. This allows us to build a full history of our customer experience and a reference point for future appointments and repairs. At Gadget Rehab, how we manage your repair is the first step to building a positive customer experience.

 

Real-time reporting with RepairDesk

Internally the customer management software enables our team to view all our current work schedules and the allocation to technicians. By having this transparency of service, it means any one of our team members can let you know the status of your order. All information is stored securely, and notes are added if additional parts or work is required. For us, it is an essential part of our business. We use the software to manage all of our workflows and ensure we offer the very best levels of customer service.

This repair shop software was initially designed for those working in the mobile phone repair industry and so is the perfect fit for our business. Now, the software has grown in popularity and is used by repair professionals across many industries. Trade professionals using this software in addition to tech repair specialists include plumbers and electricians.

Try the software today!

Repair Managment Software

 

 

Do you work in a field that you feel would benefit RepairDesk?

In our opinion, the best repair management software is RepairDesk. Click here to give it a try today*.

Need a repair?

If you need a repair to your mobile phone, tablet, laptop, PC, Mac, drone or DJ equipment contact us to book your appointment or use our quote form.

 

*Disclosure: This page contains affiliate links, whereby we may receive a commission on referring products and services. There is no extra cost to you but does help support our site and could entitle you to exclusive offers. We only recommend products and services we would use ourselves. All opinions expressed here are our own.

Is a cracked screen really that bad
By Lindsay Burnham / Apple iPhone Repairs • Data Recovery • Mobile Phone Repairs • Mobile Phone Trade In • Other Repairs • Tablet Repairs / • • • • • • • • • • / 0 Comments

Is a cracked screen really that bad?

So, you have cracked the screen on your phone, but is it really that bad? The simple answer is, it could be. In this blog, we look at the issues surrounding a cracked screen.

Visible Damage

When you have a cracked screen, even if the damage looks small, the phone is at risk of further harm as the cracks can move further across your screen. The break will not repair itself and so will only get worse over time. Most at risk is the touch screen function which will stop responding. This is a sensitive area of the phone and may also indicate the damage has gone beyond the casing. Another indicator of internal damage are groups of pixels which are “dead” and look like misty blurs on the display. They can also look like dark or white patches. This will need specialist repair and should not be used until rectified by a qualified engineer.

The screen contains elements which are also responsible for the colours that you can see on your device. Cracks affect this functionality and so the overall look of the device will be changed and make some elements difficult to read. This is not the ideal situation when browsing, selecting images or looking at social media.

Screen Cracks

The cracks also create gaps within the surface of your phone which leaves the device at risk of bacteria and dirt developing within them. Not only is this unhealthy for you but can cause damage inside the phone or within the small elements such as wires. Moisture from the air or on your hands can create all sorts of problems with the navigation functions of your phone or can cause your phone to cut out completely.

Cracks on part of the screen can spread and splinter quickly creating a “web” across the device. This will make the phone unusable as well as increasing the possibility that some shards may come loose and cause scratches or cuts on your hands. If your phone has cracked in this pattern, then it needs to be repaired as soon as possible as the device and you are at risk of serious harm.

Our Advice

Overall, a cracked screen impacts on the enjoyment of your phone, making it difficult to read and communicate which not only slows your interaction but makes the phone more frustrating to use. This can cause eye strain as you try to de-code what you are trying to look at.

At Gadget Rehab, we have repaired many cracked mobile screens and work on all makes and models. We would advise you to get a cracked screen fixed as soon as possible, the process is simple and cost effective. Contact us to book your repair here.

sell my mobile,
By Dan-The-Tech-Man / Mobile Phone Trade In / 0 Comments

Exclusive to Wycombe District – Free Call Out Electronic Waste Collection

Gadget Rehab and GR Phones are now trying to support Wycombe district with WEEE recycling of Smartphones and Tablets. We will offer same day payments for items of value. We buy faulty and fully working devices and give free impartial advise on electronic recycling for devices that have no or little value. 

 

Visit our store or request a visit to your home or local work address. 

Walk In: A staff member will assess your device and offer you a quote in store. You will then be paid on the same day via bank transfer (usually 2 hours). 

Call Out: We will come to your home or work address to assess your device. We will then offer you a quote and arrange payment with you before leaving with your device. Call out radius + 7 miles from our store. 

Postal: If you live outside of Wycombe district or outside our call out radius you can use our postal service. We will give you an indication of your devices value beforehand and then send you a prepaid postal slip to take to your local post office or Royal Mail collection point. Once received we will assess your device and make payment on the same day it is received. 

Our guarantee:

  • Secure data destruction.
  • We guaranteed to beat Mazuma Mobile and most other online recycling companies.
  • Same day testing and payment within 24 hours of receipt.
  • An extra £5.00 given for liking the Gadget Rehab and GR Phones Facebook page.
  • We buy faulty and fully working devices.

 

To request a call out or postal service give us a call on 01494 534 008 or visit our High Wycombe store in Cressex.

cash for phones
Quick Terms: *If we cannot purchase your device due to there being little or no value we will give you free impartial advice as to where your electronic waste can be recycled local to you.  You are under no obligation to sell your device after receiving a quote from us. Payment to your account will act as settlement for your device(s). You are required to remove any pass codes or iCloud/account locks from the device prior to us purchasing and assessing your device. Any data left on the device will be wiped and you will not be able to retrieve this unless it has previously been backed up. If faults are not as initially described you may received less value than the original quoted price, in such case you will be re-quoted. For full terms please see our website or call a member of staff on 01494 534 008.