Gadget Rehab - how we manage your repair
By Lindsay Burnham / Apple iMac Repairs • Apple iPad Repairs • Apple iPhone Repairs • Apple Macbook Repairs • Business News • Data Destruction • Data Recovery • DJ Equipment Repairs • Drone Repairs • Game Console Repairs • Gaming PC Repairs • Google Pixel Repairs • Headphone Repairs • Huawei Repairs • Laptop Repairs • Liquid Damage Repairs • Microsoft Surface Repairs • Microsoldering • Mobile Phone Repairs • Mobile Phone Trade In • Mobile Phone Unlocking • Other Repairs • PC Builds • PC Repairs • Quick Guide Price List • Samsung Galaxy Repairs • Software Support • Sony Xperia Repairs • Tablet Repairs • Tablets • Team • training / • • • • • • • • • • • • • • • • • / 0 Comments

Repair management software – we have the best!

The Best Repair Management Software

We know how important your tech is to you and how quickly you need to have it back. That’s why we offer many same-day repairs where possible. Whatever you need in terms of repair, we always keep you up to date using dedicated software called RepairDesk. In this blog, we explain how we manage your repair with our repair management software.

How we manage your repair

RepairDesk*is designed specifically for tech repair specialists to enable professionals like us to keep our customers up to date. The advanced capability means that your updates are also in real-time. At Gadget Rehab, we have been operating this repair management software for eight years. This is key to how we manage your repair.

As a customer, your first experience with this software is when we book your repair. The ticketing system means you receive a unique ticket number. This allows us to allocate the right time, technician and completion date for your repair. We can also take a photo of your device before we start any work as a record for us and you. Which is saved to the software.

 

Creating a Repair Checklist

The next step is to create your repair checklist, which we also complete using the RepairDesk repair software. This checklist allows us and you to see the progress and status of your repair. The status changes as we go through the repair process. We will even email you at key stages of the process, so you know where we are.
Once the repair has been completed, you will receive a notification by email of its completion. This will be updated on your ticket and reflected on the job status. We also provide you with the option to sign digitally creating a record for both you and for us. This allows us to build a full history of our customer experience and a reference point for future appointments and repairs. At Gadget Rehab, how we manage your repair is the first step to building a positive customer experience.

 

Real-time reporting with RepairDesk

Internally the customer management software enables our team to view all our current work schedules and the allocation to technicians. By having this transparency of service, it means any one of our team members can let you know the status of your order. All information is stored securely, and notes are added if additional parts or work is required. For us, it is an essential part of our business. We use the software to manage all of our workflows and ensure we offer the very best levels of customer service.

This repair shop software was initially designed for those working in the mobile phone repair industry and so is the perfect fit for our business. Now, the software has grown in popularity and is used by repair professionals across many industries. Trade professionals using this software in addition to tech repair specialists include plumbers and electricians.

Try the software today!

Repair Managment Software

 

 

Do you work in a field that you feel would benefit RepairDesk?

In our opinion, the best repair management software is RepairDesk. Click here to give it a try today*.

Need a repair?

If you need a repair to your mobile phone, tablet, laptop, PC, Mac, drone or DJ equipment contact us to book your appointment or use our quote form.

 

*Disclosure: This page contains affiliate links, whereby we may receive a commission on referring products and services. There is no extra cost to you but does help support our site and could entitle you to exclusive offers. We only recommend products and services we would use ourselves. All opinions expressed here are our own.

Low Battery Life
By Lindsay Burnham / Apple iPhone Repairs • Mobile Phone Repairs / • • • • • • • • • • / 0 Comments

Are you experiencing battery life issues on your phone?

If you are experiencing the fast draining of your phone battery, it could be for various reasons. Spending time scrolling, liking, and taking pictures all takes a toll on the battery life of our phones. There are things however we can do to maximise the battery life and extend the time between phone charging.

We would always recommend you use an original charger, avoid overheating your phone and always keep your apps and system current by updating to the latest version when notified.

The first step to sorting the problem is to get the facts by checking your battery usage. On an android phone this is by going to settings, device care and then battery. Here you will be able to see the status of your phone and how your battery is being used, next you should carry out the following checks:

1. Phone Display
The brightness of your screen affects your battery use, so we recommend you set it at a low level. You can then adjust the brightness when you need it rather than always having it at a higher level. Next, check the length of time before your display goes into sleep mode and make sure it is on the shortest time setting. Making sure your phone display is not live for longer than it needs to be can save you some battery.

2. Phone Sounds and Notifications
Having keyboard sounds active so that you can hear taps or vibrations when you are using your phone drains the battery. Turn off keyboard sounds and vibrations and make sure your notification settings are for active apps only.

3. Apps
Apps are the greatest offender for battery use, but we also know they are the most convenient functions of your phone, so only have those you use set to active and uninstall apps that you don’t use. For the apps which you use often but drain a lot of battery power, check the notification settings, and reduce the frequency to a low level.

As apps are updated often, it is also advisable to check apps that continue to run in the background and change the settings to ensure only necessary functions remain active.

Some apps have location services active which run continuously and use the battery. Check this setting on all your apps and amend accordingly. Most location services run to send you localised ads and therefore will not affect the performance of the app.

If your phone offers you a “dark mode” for apps this will also reduce battery use and can make it easier to read text.

4. Connectivity
If you use your phone in the car, chances are you have your Bluetooth always set to active. Check this setting and only activate it when needed to prevent unnecessary battery usage.

If you have tried all of the above and are still experiencing battery issues, then we can help. Call us today on 01494 534008 to book an appointment for us to investigate the issue or contact us.

By Dan-The-Tech-Man / Apple Macbook Repairs • Microsoldering / • • • • • • • • • • • / 0 Comments

Laptop DC In Charge Port Repair and Replacement completed at Gadget Rehab High Wycombe.

Has your laptop stopped charging or has your DC In Charge Port been damaged or become faulty.

Don't panic your laptop may not have succumbed an instant death and Gadget Rehab may be able to recover this for you.

Laptop DC In Charge Port Repair

Give us a call to diagnose and repair this issue and hopefully we can get your device back up and running as quickly as possible.