Gadget Rehab - how we manage your repair
By Lindsay Burnham / Apple iMac Repairs • Apple iPad Repairs • Apple iPhone Repairs • Apple Macbook Repairs • Business News • Data Destruction • Data Recovery • DJ Equipment Repairs • Drone Repairs • Game Console Repairs • Gaming PC Repairs • Google Pixel Repairs • Headphone Repairs • Huawei Repairs • Laptop Repairs • Liquid Damage Repairs • Microsoft Surface Repairs • Microsoldering • Mobile Phone Repairs • Mobile Phone Trade In • Mobile Phone Unlocking • Other Repairs • PC Builds • PC Repairs • Quick Guide Price List • Samsung Galaxy Repairs • Software Support • Sony Xperia Repairs • Tablet Repairs • Tablets • Team • training / • • • • • • • • • • • • • • • • • / 0 Comments

Repair management software – we have the best!

The Best Repair Management Software

We know how important your tech is to you and how quickly you need to have it back. That’s why we offer many same-day repairs where possible. Whatever you need in terms of repair, we always keep you up to date using dedicated software called RepairDesk. In this blog, we explain how we manage your repair with our repair management software.

How we manage your repair

RepairDesk*is designed specifically for tech repair specialists to enable professionals like us to keep our customers up to date. The advanced capability means that your updates are also in real-time. At Gadget Rehab, we have been operating this repair management software for eight years. This is key to how we manage your repair.

As a customer, your first experience with this software is when we book your repair. The ticketing system means you receive a unique ticket number. This allows us to allocate the right time, technician and completion date for your repair. We can also take a photo of your device before we start any work as a record for us and you. Which is saved to the software.

 

Creating a Repair Checklist

The next step is to create your repair checklist, which we also complete using the RepairDesk repair software. This checklist allows us and you to see the progress and status of your repair. The status changes as we go through the repair process. We will even email you at key stages of the process, so you know where we are.
Once the repair has been completed, you will receive a notification by email of its completion. This will be updated on your ticket and reflected on the job status. We also provide you with the option to sign digitally creating a record for both you and for us. This allows us to build a full history of our customer experience and a reference point for future appointments and repairs. At Gadget Rehab, how we manage your repair is the first step to building a positive customer experience.

 

Real-time reporting with RepairDesk

Internally the customer management software enables our team to view all our current work schedules and the allocation to technicians. By having this transparency of service, it means any one of our team members can let you know the status of your order. All information is stored securely, and notes are added if additional parts or work is required. For us, it is an essential part of our business. We use the software to manage all of our workflows and ensure we offer the very best levels of customer service.

This repair shop software was initially designed for those working in the mobile phone repair industry and so is the perfect fit for our business. Now, the software has grown in popularity and is used by repair professionals across many industries. Trade professionals using this software in addition to tech repair specialists include plumbers and electricians.

Try the software today!

Repair Managment Software

 

 

Do you work in a field that you feel would benefit RepairDesk?

In our opinion, the best repair management software is RepairDesk. Click here to give it a try today*.

Need a repair?

If you need a repair to your mobile phone, tablet, laptop, PC, Mac, drone or DJ equipment contact us to book your appointment or use our quote form.

 

*Disclosure: This page contains affiliate links, whereby we may receive a commission on referring products and services. There is no extra cost to you but does help support our site and could entitle you to exclusive offers. We only recommend products and services we would use ourselves. All opinions expressed here are our own.

Which tablet is right for you?
By Lindsay Burnham / Business News • Other Repairs • Tablet Repairs • Tablets / • • / 0 Comments

Which tablet is right for you?

Tablets have grown in popularity over recent years with some preferring the larger screen size over a smartphone, but which tablet is right for you?

Apple has dominated the tablet market for many years as the iPad was the fastest selling and most recognised brand for the sector. However, if you are not a fan or don’t have the budget, there are some great alternatives. Choosing the right one for you is more important than the name on the front.

When choosing a tablet, you should consider the following:

How will you use it?

This is the most important factor when choosing a tablet. How, where and when you will use it should shape the operating system, look and feel and features. If it is mainly for browsing the internet and replying to emails, then you have a greater scope of options. But if you are looking for a tablet to stream movies and play online games then this will require a more channeled approach.

It is also a good idea to consider if the tablet is for personal or business use and if it is to work alongside your other devices such as laptop and phone or replace either of the those.

Do you need built in storage?

If you know you are going to use the tablet for images, apps and other downloads then storage could be a factor. All tablets regardless of make or model will have a degree of built-in storage. This typically ranges from 8GB which equates to approximately 2500 images to 64GB which would provide space for about 20,000 images.

To supplement this, most will have memory card options (although not iPad) which you can use to transport or store files. If storage is still an issue, you can move files from your tablet to any cloud storage such as OneDrive or Google Drive.

Do I need to understand the operating system?

The short answer is not really, however, familiarity can play its part. For example, if you have an apple phone then you will recognise the icons, names and text style on an iPad. If you have an android phone, then an android operating system seen on a Samsung will be familiar. Each operating system works, it is just a case of understanding how. If your tablet is for business use, then a windows operating system would be advisable as word and excel are simple to use.

Which features do I need?

This question all depends on what you will use the tablet for. If you are using it for videos and images, then the camera is something you will want to check. If it is for children, then make sure it is robust enough to withstand it being dropped. Key features to consider are:

• Screen size
• Battery life
• Camera quality
• Memory
• Look and feel

What do I have to spend?

The last element is to consider the budget you have. If you follow the advice above, you should now have a clear idea of what you need in a tablet. If the tablet you want now is above your budget, then you could consider a refurbished tablet. Our sister company, GR Phones have some great options.

If you have a tablet in need of repair, then contact us. One of our team can arrange a repair appointment for you.

Is a cracked screen really that bad
By Lindsay Burnham / Apple iPhone Repairs • Data Recovery • Mobile Phone Repairs • Mobile Phone Trade In • Other Repairs • Tablet Repairs / • • • • • • • • • • / 0 Comments

Is a cracked screen really that bad?

So, you have cracked the screen on your phone, but is it really that bad? The simple answer is, it could be. In this blog, we look at the issues surrounding a cracked screen.

Visible Damage

When you have a cracked screen, even if the damage looks small, the phone is at risk of further harm as the cracks can move further across your screen. The break will not repair itself and so will only get worse over time. Most at risk is the touch screen function which will stop responding. This is a sensitive area of the phone and may also indicate the damage has gone beyond the casing. Another indicator of internal damage are groups of pixels which are “dead” and look like misty blurs on the display. They can also look like dark or white patches. This will need specialist repair and should not be used until rectified by a qualified engineer.

The screen contains elements which are also responsible for the colours that you can see on your device. Cracks affect this functionality and so the overall look of the device will be changed and make some elements difficult to read. This is not the ideal situation when browsing, selecting images or looking at social media.

Screen Cracks

The cracks also create gaps within the surface of your phone which leaves the device at risk of bacteria and dirt developing within them. Not only is this unhealthy for you but can cause damage inside the phone or within the small elements such as wires. Moisture from the air or on your hands can create all sorts of problems with the navigation functions of your phone or can cause your phone to cut out completely.

Cracks on part of the screen can spread and splinter quickly creating a “web” across the device. This will make the phone unusable as well as increasing the possibility that some shards may come loose and cause scratches or cuts on your hands. If your phone has cracked in this pattern, then it needs to be repaired as soon as possible as the device and you are at risk of serious harm.

Our Advice

Overall, a cracked screen impacts on the enjoyment of your phone, making it difficult to read and communicate which not only slows your interaction but makes the phone more frustrating to use. This can cause eye strain as you try to de-code what you are trying to look at.

At Gadget Rehab, we have repaired many cracked mobile screens and work on all makes and models. We would advise you to get a cracked screen fixed as soon as possible, the process is simple and cost effective. Contact us to book your repair here.

By Dan-The-Tech-Man / Apple iMac Repairs • Apple iPad Repairs • Apple iPhone Repairs • Apple Macbook Repairs • Data Recovery • DJ Equipment Repairs • Drone Repairs • Game Console Repairs • Gaming PC Repairs • Google Pixel Repairs • Headphone Repairs • Huawei Repairs • Laptop Repairs • Liquid Damage Repairs • Microsoft Surface Repairs • Microsoldering • Mobile Phone Repairs • Motherboard Repairs • One Plus Repairs • Other Repairs • PC Builds • PC Repairs • Quick Guide Price List • Samsung Galaxy Repairs • Tablet Repairs / 0 Comments

Repair Cost (Labour Rates)

At Gadget Rehab we repair a large variety of electronic devices. These include Smartphones, Laptops, Tablets, Consoles, PCs, Drones, Audio Equipment and much more. Below you will find indicative prices for our labour charges on the different repairs that we do.

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DeviceLabour Cost
Incl VAT		Other information
Smartphones£18.00Smartphone labour charges starts from £18.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Laptops£60.00Laptop labour charges starts from £60.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Tablets£48.00Tablet labour charges starts from £48.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
PC Builds and Repairs£60.00 - £180.00PC repair labour charges starts from £60.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Console Repairs£36.00 - £120.00We repair most faults on XBOX, PS4/PS5, Nitendo Switch. Labour charges starts from £36.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Audio Equipment £60.00 - £90.00Audio equipment covers items such as amplifiers, speakers, turntables, mixers etc. Labour cost excludes part cost and other associated charges. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Headphones£60.00Headphones labour charges starts from £60.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Drones£90.00 - £180.00Drones labour charges starts from £90.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Microsoldering £36.00Microsoldering on circuits labour charges starts from £36.00 this excludes parts and other associated cost. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Other Electronics£60.00 - £90.00We repair a wide range of electronics. Please use the get quote button below for an accurate price for your repair or call us on 01494534008
Smartphone Diagnostis £0.00Excludes motherboard diagnostics (see below)
Tablet Diagnostics£0.00Excludes motherboard diagnostics (see below)
General Diagnostics £36.00Quotes are always free when the fault is obvious. If fault finding is required we charge a £36.00 diagnostics which will be factored into the actual repair cost.
Macbook Diagnostics£60.00Quotes are always free when the fault is obvious. If fault finding is required on a Macbook we charge a £60.00 diagnostics which will be factored into the actual repair cost.
Motherboard Diagnostics £36.00Motherboard Diagnostics labour charges starts from £36.00.
PC Diagnostics£60.00Quotes are always free when the fault is obvious. If fault finding is required on a PC we charge a £60.00 diagnostics which will be factored in to the actual repair cost.
Liquid Damage Diagnostics£36.00We can assess your device and provide diagnostics of the extent ot the damage and assosiated cost for repairs. As part of the liquid damage diagnostics we will ultrasonic clean all compatible components.
Macbook Liquid Damage Diagnostics £60.00We can assess your device and provide diagnostics of the extent ot the damage and assosiated cost for repairs. As part of the liquid damage diagnostics we will ultrasonic clean all compatible components.
Data Transfer £36.00 - £60.00Data transfer starts from £36.00 - £60.00. This could be for cloning a phones, tablets or laptop storage data from one device to another. Please use the get quote button below for an accurate price for your device or call us on 01494534008
Data Recovery£80.00 - £550.00Our data recovery services starts from £80.00. This covers smartphones, tablets, laptops, PCs and hard drives and most other storage devices. We have the ability to take on advanced data recovery processes.
Antique/Collectors Electronic Repairs£120 - £320.00

*Prices shown on this table are based on our half-hourly, hourly labour rates or minimum service charge. Your total repair cost will vary depending on the device and parts required for the repair. For an accurate quote please use our quote form by clicking the button below. A member of our team will respond within 24 hours with a quote. Alternatively, you can call us on 01494 534 008.

GET QUOTE

 

Multiple Repairs: on the same device at the same time can be given a discount of up to £10.00 off the total repair cost. We also offer a 10% discount (maximum £10.00) for keyworkers.

Turnaround Times: To know the turnaround times for your repair please click hear or ask a member of staff.

Our Warranty: We offer up to 12 months limited warranty on all repairs. See our warranty terms.

Business customers with more than 10 devices please call to speak with Daniel Beckford to discuss trade prices and discounts.

If you are unsure of your device or have any questions please call us on 01494534008 and a member of our team will be able to assist you further.

All Prices include VAT (Updated August 2021)

Our terms and conditions can be found here.