At Gadget Rehab, we carry out many repairs to Macbook and Macbook Pro machines. We often see the same problems affecting many of our customers. For this blog, we review the problem of the disappearing act – where have my files gone?
Back it up
We always recommend the regular backing up of files on your device. Whether this is with Timemachine or via cloud storage or an external hard drive, this is good practice and allows you to reset your device to a previous version should you encounter any issues following an update. Updates to the machine can often be the trigger for your files to vanish from your machine so it is always advisable to have a back up prior to carrying this out.
Check your settings
As there are lots of useful features within Macbook and to be helpful many sort and arrange your files. This assistance may not be needed, and it is a good idea to check the settings on Terminal and Stack as they may have moved your files to declutter your desktop and other folders.
Trash folder
If your files are no longer visible, carry out the basic checks first such as looking in your trash folder. Items will be stored for 30 days on the standard setting which should buy you some time. If this doesn’t locate them, we would suggest carry out a search.
Conduct a search
To carry out a search, hold the command and space to open the spotlight functionality. Once opened, type the name of the file you are looking for and search. This should bring up a list of files which you can inspect further by holding down the command key and clicking on the file directory. This will take you directly to the file’s location. If the file you are looking for doesn’t appear in the list, then a broader search is necessary.
Conducting a broader search also known as a text search is by typing relevant or subject content into spotlight. This can be part of a sentence or a phrase you know is within the content of the document. If found, this will also appear within a list which can be investigated further by following the filepath.
If you are still struggling to find your files, another option is to purchase data recovery software. This of course has a cost associated with it and if you are not confident in applying the software can leave you confused. We would recommend that before you do this, call into one of our two sites, and book an appointment with one of our engineers. We offer competitive rates and an efficient service. Contact us to find out more.