First of all, our hearts go out to everyone affected by the Coronavirus (Covid-19) and to our first responders who are working bravely and extremely hard on the front lines of our community.
The current coronavirus pandemic is having a huge impact on our local community, from our families and friends who have had to change their way of life to our local businesses that have had to close, deal with the implications of less footfall and change the way they interact with customers.
As this situation continues to affect the local and wider community we wanted to reach out and update you on some of the measures we are taking to continue supporting our customers, partners and the local community with regards to repairs, servicing and buying of devices to support work from home interventions.
We have your back.
Having a broken, faulty or not working device can be frustrating at the best of times. Whilst self-isolating or during lockdown this could become a nightmare as it would be the only means of communicating with friends, family loved ones and the outside world. Moreover, having a faulty device could inhibit the ability to work from home. We want you to know we have your back!
Following the PMs lastest announcement, Gadget Rehab will continue to remain open however all repairs and sales will be completed on a strict courier collection and delivery service only. It is very important that our customers read and adhere to our guidelines below.
New bookings and enquiries:
If you require a quote or repair you will need to call us on 01494534008, email email@example.com or request a quote online. Once booked in we will organise a collection date and time. Your device will then be returned back to you after completion. We aim to continue our usual service level agreement and turnaround times of which can be found here.
Aftercare support, completed and outstanding repairs:
For those who have repairs outstanding, once completed we will give you a call to take payment and arrange a courier to drop your device(s) back to you. For those with devices that have already been completed and awaiting collection a member of our team will call to arrange delivery. Please do not make your way to our store as you may be refused entry. For any aftercare support enquiries please contact us on the details below.
The courier service:
For customers that are local to us, our courier service will mainly be carried out by Gadget Rehab workers. So rest assured your devices will be in safe hands. We may also use other local trusted courier services from time to time.
You will be given instructions on how to pack your device and any labels that need to be attached to the packaging before collection.
It is important that you are at the collection/delivery address during the period booked otherwise additional fees may apply.
More from us:
Gadget Rehab would like to continue offering our service and supporting our customers during these difficult times however we have to implement some measures that will allow us to continue offering our service. It is important that our customers try and help us by understanding the reason for our changes and following our guidelines above. This way we can continue offering this service for the foreseeable future. Again please do not attempt to visit us in-store as you will be refused entry.
We will continue to monitor the situation and we will keep you updated should there be any changes with how we are supporting our customers moving forward.